1. Introduction
At Lotus365-vip.com, your privacy and the security of your personal data are of utmost importance to us. This Privacy Policy explains:
- what information we collect
- how we use, store and protect it
- under what conditions (if any) we may share your data
- your rights regarding your data
By accessing or using our website and services, you agree to the practices described here.
2. Information We Collect
We may collect and process the following categories of information when you use our services or contact us:
a) Personal & Contact Information
- Name
- Email address
- Phone number (or other contact details)
- Other identity or registration information you voluntarily provide
b) Technical & Usage Data
- IP address
- Browser type and version
- Device type (e.g. mobile or desktop)
- Pages visited on the website, time spent, date and time of visit
- Referrer URL and other browsing data
c) Communication Data
- Any messages, inquiries or communications you send us (via contact form, chat, WhatsApp, or other)
- Feedback, complaints, or support requests
d) Transaction & Payment Data (if applicable)
- Payment method used
- Transaction reference/ID
- Date and time of transaction
- Deposit / withdrawal or other financial transaction details — only if you use payment/financial services on the site
e) Cookies & Tracking Data
- Cookies or similar tracking technologies to remember preferences, sessions, or browsing behaviour
3. Purpose of Data Collection — How We Use Your Information
We use collected information for the following purposes:
- To create, manage, and maintain your account.
- To process and manage payments, deposits, withdrawals (if applicable).
- To respond to your inquiries, support requests, and communications.
- To improve and optimize our website, services, and user experience.
- To monitor site usage and gather analytics (for performance, security, and improvement).
- To detect and prevent fraud, abuse, or other unauthorized or illegal activity.
- To send you important notices or updates regarding your account or our policies (if you consent).
4. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, analytics tools, or similar tracking technologies to:
- Recognize your device when you return to our website
- Maintain session information (e.g. logged-in status)
- Analyse how you use our site to improve performance and user experience
- Detect and prevent fraudulent behaviour
You may choose to disable cookies via your browser settings — but doing so might limit some features or affect your experience on the site.
5. Data Sharing & Disclosure
We will not sell or rent your personal information to third parties. We may share your data only under the following circumstances:
- With trusted service providers or partners (e.g. payment processors, hosting providers, analytics services) — strictly under confidentiality and only to provide services to you.
- If required by law, regulation, court order, or government request.
- To cooperate with investigations of suspected fraud, abuse, or wrongdoing related to your account or the use of our services.
- In the event of corporate transaction (merger, acquisition, sale of business) — but only under terms that maintain your data protection rights.
6. Data Security & Storage
We implement reasonable technical and organizational measures to protect your data, including:
- Secure transmission (HTTPS / SSL) for data in transit
- Access controls so only authorized personnel may access your information
- Secure storage of data on servers behind firewalls
- Restricting sensitive data exposure whenever possible
However, while we aim for strong data protection, no method of transmission or storage over the Internet is completely secure — we cannot guarantee absolute security.
7. Retention & Deletion of Data
We will retain your personal data only as long as needed:
- To fulfill the purposes for which it was collected (account maintenance, transactions, support, compliance)
- To comply with legal, regulatory, or accounting requirements
Once data is no longer needed, we will securely delete or anonymize it, unless retention is required by law.
8. Age Restriction & Children’s Privacy
Our services are intended only for adults (18+ or legal age as per your jurisdiction). We do not knowingly collect personal data from minors. If we discover that a user is under the required age, we will terminate account access and delete any personal information provided.
9. External Links & Third-Party Services
Our website may contain links to other websites, apps, or services that are not operated by us. This Privacy Policy does not apply to third-party sites. We recommend you review their privacy policies before sharing your data with them. We are not responsible for third-party practices or content.
10. Your Rights (Access, Correction, Deletion etc.)
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion / erasure of your personal data (when no longer needed or if you withdraw consent)
- Object to or restrict processing of your data (for marketing or non-essential uses)
- Withdraw consent for data processing (where consent was the legal basis)
- Request a copy of your data in a portable format (data portability)
To exercise any of these rights, please contact us at: [insert your contact email / support channel]
11. Changes to this Privacy Policy
We may update or modify this Policy at any time. We will post any changes on this page, with the updated “Last Updated” date. We encourage you to review this Policy periodically. Continued use of our services after changes indicates your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
